FAQs for Binverse & Usenet

Signing Up:

• What is Binverse?
• Can I try for free?
• How long can I request my money back?
• Does Binverse protect my privacy?
• What happens during the callback?
• I missed the Callback

Username and Password Questions:

• When will I receive my username and password?
• Why isn’t my username and password working?

General:

• What is Usenet?
• What are binaries?
• How do you use Binverse?

What is Binverse?

Binverse is an easy to use all in one Usenet solution where members receive access to the Usenet network, feature-rich Usenet software, and a built in Usenet search engine.

You will be able to use the Binverse service to search Usenet and download text messages, videos, audio, images or any other type of file posted by other members. Files and messages are stored on commercial grade servers with multi-gigabit Internet connections so your downloads are always lightning fast.

Can I try for free?

Yes, all all accounts come with a 3 day trial period, which means that within the first 3 days you may try out our service and cancel anytime if you are not satisfied. If you do not cancel your account within the first 3 days of your membership you will be charged the price for the plan you chose upon registration. You may choose a different plan or cancel your account at any time in the members' area.

If, for any reason, you are not completely satisfied with our service simply log in to your members' area, select “manage account -> "cancel” and simply click on the button “cancel” within 3 days after your registration and you won't be charged.

Getting started is as easy as 1, 2, 3.

• 1. Sign up and select your plan on Binverse.com
• 2. Download and install the Binverse software.
• 3. Search and download files from Usenet.

Why do you need my payment details?

We fully understand if you are concerned about entering your credit card / bank details. However, during the registration your personal data is encrypted by the latest 256 bit state-of-the-art technology and will be kept strictly confidential. All accounts come with a 3 day trial period, which means that within the first 3 days you may try out our service and cancel any time if you are not satisfied. If you do not cancel your account within the first 3 days of your membership you will be charged the price for the plan you chose upon registration.

Does Binverse protect my privacy?

Binverse protects your privacy by offering free SSL encryption with every account. Encryption helps protect your privacy and can even assist with circumventing bandwidth throttling from your ISP. Best of all, it’s free!

Binverse will never sell or share your personal information with third parties. Click on “Privacy Policy” at the bottom of the Binverse website for more information.

What happens during the callback?

During the registration process you will receive an automatic call in which you will be given a 4-digit code. You enter this code into the relevant form on our homepage and finish the registration.

I missed the Callback

Please do the following in order to finish the callback and with it the registration: Please request another callback with an alternative telephone number (e.g. your mobile number). For this, enter the new number into the box next to "New Callback" and then click "Continue". Please make sure that your line is free and that your answering machine is deactivated when requesting another callback. If you should not receive the callback, please call our service or contact us via our support form. Please give a telephone number that we can use to call you.

When will I receive my username and password?

You will receive an e-mail within 1 hour of signing up for Binverse. This e-mail will contain your usernames and passwords for the Binverse software and the Binverse website. If you have not received this e-mail within 1 hour please...

• 1. Check your spam folder.
• 2. Add Binverse.com to the white list / safe senders list of your spam filter and then request your username and password be resent by visiting the forgot password page on the Binverse website.
• 3. If you still have not received your authentication data contact Binverse support 24 hours a day for assistance.

Why isn’t my username and password working?

1. You are using the wrong username and password for the website or the software.

• * The username that includes your customer number is used for accessing the members' area on www.binverse.com
• * The username that starts with “BNV” is used to access the Binverse software.

2. You entered the username or password incorrectly.

• * Copy and paste your username and password directly from the email sent to you during the signup process. Copying and pasting can help you avoid entering in the wrong information. Make sure you are not copying spaces with your username and password!

3. Software error message “Server log-in error: Please check username and password”.

• * While rare, you may be trying to access Binverse during a maintenance period. From time to time the service may be unavailable so we can improve the software or hardware powering Binverse. Please wait a few minutes and try again.

4. You are behind an incorrectly configured firewall.

• * Read your firewall’s configuration settings to allow access to binverse.com and to open up port 119.
• * Contact Binverse for help.

5. Error message “You were logged out for security reasons”

• * Start your internet browser and select “Tools/Internet options/Security”. Adjust the control bar to “medium” for the time you want to be logged in to www.binverse.com or click on “Standard” in case the control bar is not shown. In some cases you need to switch the icons in the dialogue box to “Internet” before you make the adjustment.

What is Usenet?

Usenet is a global network of servers hosting discussion groups called “newsgroups”. Each discussion group is dedicated to a specific topic. Members post and download messages to newsgroups just like many other forms of Internet discussion groups.

Unlike traditional Internet discussion groups, newsgroups allow members to post and download messages containing discussions or messages with attached files such as pictures, videos, or any other type of file.

Binverse provides you access to Usenet, software for downloading files from Usenet, and a search engine to find what is available on Usenet. Downloading from Usenet is super easy with Binverse and because files are stored on commercial grade servers with multi-gigabit Internet connections your downloads are always lightning fast.

What are binaries?

You may hear files hosted on the Usenet network referred to as “binaries”. This is just a term to describe any type of file (video, pictures, audio, etc.).

Many newsgroups may contain the word binaries in its name as an indication that the newsgroup contains files and not just text messages. For example alt.binaries.vacation-videos would be a newsgroup where members post vacation video files.

How do you use Binverse?

1. Visit the Inside Binverse page on the public area of the Binverse website for an overview of how Binverse works.

2. Once you have signed up, log on to the Binverse website to view the Binverse Quick Start Guide. The Quick Start Guide will have all the instructions necessary for using the Binverse software.