Binverse Usenet Account Support
Need help fast? Check the Binverse online support documentation for quick answers to common questions.
General Account Information
I didn’t receive my emails with my username and password. What should I do?
When you activate your Binverse subscription you should receive three emails:
1. Email containing your username and password for accessing your account on
www.binverse.com.
2. Email containing your username and password for accessing the Binverse software.
3. Email receipt from your purchase.
If, within 30 minutes you do not receive any of these e-mails from us, please try the following trouble shooting steps:
- Check your spam filter and add “binverse.com” to the list of trusted domains.
- If you received the first email with your username and password for http://www.binverse.com but not your second two emails, it is possible that your payment has not been processed yet. Log on to binverse.com and click on “Account Details” to view the status of your payment.
- The sign up process was not completed successfully
- You mis-typed or entered the wrong email address.
- Your inbox is full (delete emails in your inbox before contacting support).
- The email was lost.
If you feel any of the following are true please contact our
support department and they will be able to resend information or assist you in signing up.
Ask your own questions.
Once you have received your Binverse.com username and password (the first email we send you) log on to this website. Click on “Quick Start” in the top navigation for a complete guide to using Binverse.
If you’re ready to dive right in, click on “Download Binverse” to download the Binverse software and get started!
Ask your own questions.
It is possible that the validation of your credit card details failed or that your PayPal payment has not cleared or has not been completed yet. In either case you will receive an email from us informing you about the current state of your payment.
This email will contain a link that enables you to check whether the payment data we have on file is correct.
Ask your own questions.
Visit our
Forgot Password? web page and enter the email address that you used when you signed up for the Binverse service. You should receive an email with your login details shortly.
Ask your own questions.
Please make sure your previous subscription has ended. If you forgot your username and password you can visit our
Forgot Password? form to request the information be emailed to you.
If you are sure you do not have any active subscriptions, please send us your name, email, address, customer number from an old account (if available), phone number and payment details through our
support form.
Ask your own questions.
Yes, although you will lose any Quantum Leap™ downloads and you will no longer be able to use the Binverse service. No refunds will be issued. Binverse recommends you keep the account until your already purchased period has ended.
You can change your subscription by logging on to this website and clicking on “My Plan” in the top navigation.
Ask your own questions.
Billing Support
What payment methods do you accept?
I have paid with PayPal but I cannot log into my account!
Your payment through PayPal probably hasn’t cleared or has not been completed yet.
Please log into your account at
www.paypal.com and check to see if your payment has been completed or if your account needs to be recharged.
If that doesn’t solve the problem you should check your credit card number in PayPal and make sure the number is correct and the card hasn’t expired yet.
After your payment has been cleared, your account will be activated right away.
Ask your own questions.
Your browser’s cookies might be deactivated.
Internet Explorer
Start Internet Explorer, go to “extras/internet options/data protection” and drag the controller to “medium”. Please follow the link from the email “Binverse – Order with PayPal” to process your payment.
Firefox
Start Firefox, go to “Tools”, “Options”, click on “Security”, and check “Accept cookies from sites”. Please follow the link from the email “Binverse – Order with PayPal” to process your payment.
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You cannot change your payment date. The payment date is based on the day you activated your service. If you must change your payment date please contact our
support so we can help you find a solution.
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If you have received a reminder, the payment for your invoice has not been completed and is still outstanding.
To use the Binverse service without any limitations, you will have to follow the payment link in the reminder email to complete the requested payment.
After we receive payment, your account will be reactivated and your current service period will be extended by the time your account has been inactive for.
Ask your own questions.
Quantum Leap Downloads
Can I add more Gigabytes to my Quantum Leap Downloads?
If you have used all your available Quantum Leap downloads before the end of the month visit “My Plan” once you are logged on to the Binverse website. You will be able to reset your plan and your download limit. When you reset your plan you will be charged your next month’s fee, your download limit will be resent, and your bill date will change to the day of the month you initiated the resetting of your account.
If you have an annual or biannual account, your contract will reduce by one month when you reset your account. Please read the details on the “My Plan” section of the Binverse website for more information.
Ask your own questions.
Unused Gigabytes will not carry over to the next month. It is best if you wait until you have used all of your Gigabytes before resetting your account.
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The Binverse service offers a set volume of high speed downloads every month and your unused Gigabytes don’t carry over to the next month.
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You can check your current download volume in one of two places:
1. In the Binverse software: Your remaining Quantum Leap download volume is shown in the upper right hand corner of the window and by clicking on the "Account" icon in the top navigation.
2. Click on “My Plan” once you are logged on to the Binverse website.
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You have two choices when accessing the Binverse service. You can download unlimited Gigabytes in our standard mode or a specific number of Gigabytes per month in Quantum Leap mode.
The package you signed up for on the Binverse website detailed how many Gigabytes per month of Quantum Leap downloads your account comes with. If you wish to see how much data your plan includes log on to our website and click on "My Plan".
Ask your own questions.
This error is displayed if you have used all of your Quantum Leap high-speed downloads for the current month. You can try one of two things…
1. Download in Unlimited standard mode until the end of the current month when your Quantum Leap download limit will reset.
2. Reset your download limit manually by visiting the “My Plan” section of the Binverse website once you are logged on.
If you purchased a multi month plan from Binverse you can reset your download limit for this month right in the Binverse software. Please note, that by resetting your download limit you will reduce your service period by one month and you will lose any remaining downloads for this month. Binverse recommends that you wait until you have used almost all of your Quantum Leap downloads before resetting your account.
Ask your own questions.
Only Usenet downloads are counted towards your Quantum Leap Downloads. Headers, chat and image previews will not count toward your download limit.
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Cancellation and Miscellaneous Information
When can I cancel my free subscription?
You can cancel your subscription at any time. If you cancel within the first 14 days of your membership you will not be charged.
Ask your own questions.
You can cancel your account by logging on to the Binverse website and clicking on "Manage Account" then "Cancel". After a few minutes you will receive an automatic email confirming your cancellation.
If you are cancelling because you need help using the Binverse software or service, please contact one of our friendly support reps and they will be happy to help you out.
Once you have canceled your account you will need to sign up again if you want to access to Binverse. Binverse cannot reactivate your old account.
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You can cancel your subscription at any time. If you cancel within the first 14 days of your membership you will not be charged.
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Binverse does not allow you to share your account; however, please check out our Referral Program for information on how you can benefit from referring friends and family!
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Not finding the answer you need?
Contact
one of our friendly support representatives and we’ll be happy to help!
